FAQ


FAQ

For a ScootAmota you need a valid driver’s license under the laws of the related country. For riding an e-mountain bike or an e-city bike a minimum age of 12 years is required.

Yes. If you collect your ScootAmota a deposit of $ 250,- is required. For the e-mountain bike or e-city bike the deposit is $ 100,-. You can pay the deposit by credit card or cash. No deposit is needed when you book one of our guided tours.

No, it is not allowed to drive the ScootAmota with a passenger.

Yes. You can add an additional driver for the ScootAmota. The additional driver must comply with the same terms and conditions as the main driver and is covered by the same rental agreement. The most important thing to remember: every driver must bring along their driver’s licence. Extra costs for an additional driver are $ 15,- including the rent of a helmet.

No. It is prohibited to drive a ScootAmota without a helmet. For riding an e-moutain bike or e-city bike we strongly advise you to wear a helmet.

No. It is not allowed, in any case, to ride off road and in order to preserve the beaches it is also prohibited to ride on the beaches. It is allowed to ride only on paved roads.

We deliver our e-mountain bikes and e-city bikes with a fully charged removable battery and our ScootAmota’s even with TWO fully charged removable batteries, as well as a charger to use at your holiday accommodation or any location where there is power supply.

Furthermore, you can always make use of the ScootAruba Battery Service. You can exchange your empty battery for a fully charged one for $ 10,- per battery during our office hours (09.00 am – 17.00 pm) at the ScootAruba office, Arendstraat 116 (Caya Eleuterio (Boes) Orman 116) Oranjestad, Aruba.

If your battery runs out of power not due to a dysfunctional battery and you are not able to use your charger, you can always make use of the ScootAruba battery service. You can exchange your empty battery for a fully charged one for $ 10,- per battery during our office hours (09.00 am – 17.00 pm) at the ScootAruba office, Arendstraat 116 (Caya Eleuterio (Boes) Orman 116) Oranjestad, Aruba.

Outside office hours you can call our 24/7 ScootAruba Emergency Service on +297 566 4454 and we will bring you a fully charged battery.

PLEASE NOTE: we will charge you $ 150,- per delivery for this service if your battery runs out of power not due to a dysfunctional battery.

ScootAruba is centrally located close to the cruise terminal and low- and high-rise hotels and easy to find Arendstraat 116 (Caya Eleuterio (Boes) Orman 116) Oranjestad, Aruba.

We have a free delivery and pick-up service available from/to the high rise hotels, low rise hotels and the cruise terminal. For other locations we have pick-up and delivery service on request. When you make a reservation for your ScootAmota, e-mountain bike, e-city bike or tour, you can choose your pick-up/delivery location or fill in the form “Additional Information” on our booking page and we will arrange to pick you up/bring you from/to your holiday address.

If you return your ScootAmota, e-mountain bike, e-city bike later than the reserved date or time we will charge you for the exceeded time according our price list.

Yes, we are specialised in private tours. If you fill in the form or contact us by mail at info@scootaruba.com or call +297 566 4454, we will be happy to arrange your private tour in accordance with your requests.

No. ScootAruba is the only rental- and tour company where you do not have to make any down payment. If you make a reservation no down payment is required and there will be no charge if you cancel your booking.

No. ScootAruba is the only rental- and tour company where you do not have to pay any cancellation fee. If you make a reservation no down payment is required and there will be no charge if you cancel your booking.